Microsoft Surface No Longer Recommended by Consumer Reports After Reliability Issues Arise
Consumer Reports announced Thursday that Microsoft Surface devices – including the Surface Pro and the Surface Book – are prone to more problems over time than competing products.
The non-profit product rating organization found that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership, which Consumer Reports said is a statistically significant difference from most other brands.
Survey respondents also indicated that device startup, unexpected freezing and shutdowns, and touchscreen responsiveness were issues for Surface devices, according to Consumer Reports.
Microsoft said they disagree with Consumer Reports' findings, and that real-world return, support and customer satisfaction data show that Surface is at least on par with other devices in the category.