Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

M&A On The Brain

Telus International has fortified its business process outsourcing muscle at an astonishing rate over the past two years, growing its team of employees by nearly 15,000 through a blend of organic expansion and acquisitions.

The latest boost in manpower for the Las Vegas-based heavyweight – an independent subsidiary of Telus, No. 29 on the CRN Solution Provider 500 – comes with the planned purchase of next-gen consulting specialist Xavient Information Systems, an 1,800-person enterprise IT outsourcer with an established market presence in India and a broad solutions set that includes cloud, DevOps, big data and Internet of Things services.

Telus intends to acquire a 65 percent stake in Xavient and, as part of the agreement, holds an option to scoop up the company's remaining equity before Jan. 1, 2021, for an estimated $250 million. The deal follows an August acquisition of Ireland-based professional services firm Voxpro – with headcount of 2,700 – for an undisclosed amount.

In the wake of the Xavient announcement, Puritt sat down with CRN to discuss his company's expanding workforce of nearly 30,000 and how Telus International is positioned in the growing BPO market. What follows is an edited excerpt of that conversation.

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