Service With A Smile
Gartner this month released a new Magic Quadrant for managed workplace services. The new quadrant is an evolution of the End-User Outsourcing Services ranking, and is intended to reflect changes in the market, including a move to digital workplace services and cloud-first, automated and integrated support for end users.
The aim of managed workplace services, according to Gartner, is to provide "integrated and ubiquitous workplace services to increase their engagement and productivity while leveraging their digital dexterity to support the organization's digital business strategy."
The list includes some old-school tech behemoths like IBM and Hewlett Packard Enterprise, as well as old-school VARs that have made significant inroads in the services market, like Insight.
Here are the 21 firms that made Gartner's first Magic Quadrant for Managed Workplace Services. They are presented based on where they landed within the quadrant -- Leaders, Challengers, Visionaries and Niche Players -- and include Gartner's take on each company's "strengths" and "cautions."