Enterprise customers increasingly appreciate that while no public cloud provider is perfect, there's no alternative for IT infrastructure that is. So instead of re-evaluating their embrace of the public cloud model after an outage, they're often more interested in understanding the root causes and feeling confident that whatever problems arose were adequately remediated.
Whether an outage impacts enterprise workloads or popular consumer applications, users also want to see that providers are both transparent and accepting of blame. It's the real-time response and post-mortem actions that often prove the difference between losing or keeping customers.
The bigger the provider, the higher the standard they're held to for reporting and remediation. Whether the outage was caused by a technical glitch, human error or malicious attack, customers want an honest assessment and explanation of the remedies put in place to ensure it won't happen again.
Here are 10 of the outages so far this year that sparked such discussions.
(For more on the "coolest" of 2017, check out "CRN's Tech Midyear In Review.")